Creating an Account

To use any features of the Website (e.g., appointment, order prescription set reminder posting feedback/reviews, receiving Sulav Health support), you must set up an account with Sulav Health and provide certain information about yourself as prompted by the form, including, your name, gender, blood group, NMC No, name of degree, years of experience, email address, account password, mobile phone number and billing/shipping address. Our Privacy Policy protects all of your registration information.

You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

Your Sulav Health Account username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your Sulav Health Account.

Sulav Health will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorised use of your Sulav Health account, you shall immediately notify us atsupport@sulavhealth.com

It is your responsibility to keep your email address up-to-date on your account setup at Sulav Health so that we can communicate with you electronically as well.

Privacy Policy

• Your personally identifiable information will be used in accordance with our Privacy Policy (kindly refer to “Privacy Policy”). To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Sulav Health.'
• We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or person or third party service providers.

Security Policy

All your transactions are 100% secure when you record your medical information, prescription or place an order online at Sulav Health. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

Use of Information on the Website

• The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
• The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.
• Sulav Health does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Sulav Health.

Disclaimer of Warranties and Limitation of Liability

• All information, Products and services included on or otherwise made available to you through this Website are provided by Sulav Health on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.
• Sulav Health assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.
• Sulav Health has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.
• Sulav Health cannot guarantee the adequacy, currency or completeness of the Website content. Sulav Health does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.
• We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the WebsiteSulav Health is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.
• Please note that while Sulav Health has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will be the same as the colour of the Products delivered to you.
• We may let you view our information and communicate with us through the Digital Marketing, Social Media services such as Facebook/LinkedIn/Twitter/Whats app/Viber and Instagram. Sulav Health explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party Websites, which are in no way associated with us.
• Sulav Health accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Sulav Health Users.
• Sulav Health reserves the right to modify or withdraw any part of the Website or any of its content at any time without notice.

Website Availability

We take all reasonable care to ensure the availability of the Sulav HealthWebsite 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Sulav Health does not warrant uninterrupted access to this Website or any linked Website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

Links to third-party Websites

We provide link to third-party Websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

Terms of Sale

'YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES.'

• Sulav Health may accept or decline any order placed by a Customer in its absolute discretion without any liability to you.
• Sulav Health reserves the right to discontinue any program or offer on its Website.
• We reserve the right, without prior notice, to limit the order quantity of any Products available on Sulav Health.
• We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacist of Sulav Health and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
• We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacist of Sulav Health and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.
• You understand that all Products shall be sold and dispensed by a registered Pharmacist at Sulav Health and/or its affiliates.
• If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacist of Sulav Health and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent to the Sulav Health Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise Sulav Health and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfilment of your order.
• 'If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacist of Sulav Health and/or its affiliates on the Patient's behalf'.

Prescription Medication Policy

• Sulav Health, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.
• Sulav Health will not dispense any prescription medication without a valid prescription from a licensed physician.
• If you are ordering prescription medication(s), you hereby confirm that either you ask your doctor to make the prescription on Sulav Health app or you will send us a scanned copy of your valid prescription(s) via mobile application, email, fax, Whatsapp, viber, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.
• If our pharmacists have any questions or concerns about the prescription(s) you hereby authorize them to consult with an external network of doctors about the validity of the prescription.
• The drug information provided in the Sulav Health is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.
• Sulav Health requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Sulav Health.
• At Sulav Health, a Caregiver can order prescription medicines on your behalf.

Copyrights, Trademarks and other Intellectual Property Rights

• As per the Terms and Conditions of Sulav Health, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Sulav Health Health Private Limited. All other trademarks not owned by Sulav Health that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sulav Health.
• You hereby agree that you will not reproduce, duplicate or copy the content of Sulav Health for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

User Indentification

You hereby agree to indemnify, defend, hold harmless Sulav Health and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defences.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of Nepal subject to the jurisdictional courts of Kathmandu.

Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

No Waiver

No failure on the part of Sulav Health to enforce any part of these Terms and Conditions shall constitute a waiver of any of Sulav Health rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Sulav Health nor the reliance of any person on Sulav Health actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Sulav Health shall have any legal effect whatsoever.

Submissions

• Sulav Health reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy.
• Sulav Health shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
• You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy.
• The User shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Sulav HealthWebsite.
• Sulav Health does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Sulav Health Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 01/10/2024.

Contact Information

Please contact us for any questions or comments regarding these Terms and Conditions.
Hotline number:+977 9849426187
E-mail:support@sulavhealth.com